Distribution and Services Solutions

Understanding and listening to all our customers, be they trade professionals or private individuals, is the DNA of Saint-Gobain's Distribution brands. Thanks to our employees, our extensive range of products and services, our territorial network and our logistics organization, we are a major player in the distribution of building materials in Europe.
 

The Saint-Gobain Group has a network of strong and complementary Distribution businesses, both generalist builders’ merchants and specialist brands, focused on craftsmen, individuals with projects, small, medium and large companies. Anchored in its local market, each brand is positioned to meet the specific needs of all types of customer and market, supported by the vitality and expertise of its teams, which are its strength and success.

EXPERT EMPLOYEES

Experts in their brand’s products and market, they harness their know-how and their passion to serve trade professional and private individual customers; so that a customized situation can be found for any situation.

New technologies have come to strengthen the skills of the teams. They also help fine-tune the in-depth knowledge we already have of the customers’ needs, to be able to support them even better at every stage of their journey.

CUSTOMIZED PRODUCT OFFER

The Saint-Gobain's Distribution brands Group fulfill their customers’ needs by adjusting their product offering to local market specificities.

Private labels, developed to address customers demanding performance, design and good value for money, come to complete the total offer.

LIFE-CHANGING SERVICES

The Saint-Gobain Group provides its trade and private individuals customers with services and other digital tools that change their lives. Developed by each brand, these allow for more effective project management and make the customer journey easier. In the end, these are all customized solutions adapted to every customer need.

A few examples: Homly You in France, Leanworks in the Netherlands, Build Aviator in the United Kingdom.

HIGH-PERFORMING SUPPLY CHAIN

The Saint-Gobain's Distribution brands organize their logistics with a view to supplying products as seamless, efficient and environmentally-friendly a way as possible. The aim is to work better with suppliers while improving customer satisfaction, by providing fast access to an ever broader and deeper product offer.

By pooling their distribution centers, the brands further optimize their inventory management and increase product availability.

Automating centers means that thousands of order lines can be processed during the day and shipping times can be shortened to next day delivery, or even within 1 hour in some larger urban areas.

LISTENING TO ALL OUR CUSTOMERS?

Facilitating the customer journey is a permanent objective. To do so, the brands imagine and offer a range of products and services adapted to every need.?

You are a trade professional or craftsmen in renovation? The Saint-Gobain's Distribution brands can help you get trained, get informed about new regulations, look for new projects, rapidly do your customer quotes, do special cuttings, have it delivered on site, etc.?

You are a private individual? The brands can help you get inspired, design your project, buy the right products or share your experience on social media.

Did you know ?

In France, Lapeyre publishes service quality ratings for each of its outlets on its website that are updated daily.